At Lexington Ames , we strive to ensure our customers are satisfied with their purchases. Please review our return policy for fiber optic cables below:
a. Return Eligibility
Customers may return fiber optic cables under the following conditions:
- The return request is made within 30 days of the original purchase date.
- The cable is unused, undamaged, and in its original packaging with all accessories and documentation included.
- Custom-cut, custom-ordered, or special-length cables are non-returnable unless defective.
b. Return Process
To initiate a return, customers must:
- Contact Customer Support – Submit a return request via email/phone with the order number and reason for return.
- Obtain a Return Authorization (RA) Number – Returns without an RA number will not be accepted.
- Ship the Product – The customer is responsible for return shipping costs unless the item is defective or shipped in error.
c. Refund & Restocking Fee
- Full refund (excluding shipping fees) will be provided for eligible returns.
- A 15% restocking fee may apply for non-defective returns.
- Refunds will be processed within 7-10 business days after the returned item is inspected.
d. Defective or Incorrect Items
- If a cable is defective or incorrect, customers must notify us within 7 days of receipt.
- We will provide a prepaid return label and issue a replacement or full refund upon verification.
e. Warranty Claims
- Fiber optic cables are covered under our 1-year limited warranty for defects in materials or workmanship.
- Warranty claims should be submitted through our warranty request process outlined here.
For further questions, please contact our support team.
Lexington Ames reserves the right to modify this policy at any time without prior notice.